Support agencies over the Christmas period
Mental Health
Telephone: 116 123
jo@samaritans.org
24-hour service
Childline
Telephone: 0800 1111
1-2-1 counsellor chat
24-hour service
CAMHS
Telephone: 0300 123 9164 Monday to Friday 9am 鈥� 5pm (excluding bank holidays)
0800 028 0077 24-hour service
CAMHS Rise
Ensure young people who are in urgent need of care due to self-harming or suicidal thoughts get support they need
Telephone: 116 123
Shcft.rise@nhs.net
7 days a week
8am 鈥� 11pm Monday to Friday
8am 鈥� 9:30pm Weekends
24-hour service
Shout
Text SHOUT to 85258
24-hour service
Text YM to 85258
24-hour service
Confidential support and advice
Hopelineuk
0800 068 4141
9am to midnight including weekends and bank holidays
First steps
info@firststepsed.co.uk
Online referrals only
Monday 鈥� Friday 9am 鈥� 5pm (excluding bank holidays)
Telephone 0800 585858
5pm 鈥� Midnight
365 days a year
Physical health
111
Non urgent medical help
Telephone 111
24-hour service
999
Urgent medical or mental health support
Telephone 999
24-hour service
Telephone 0800 328 3383
Monday to Friday 8am 鈥� 8pm
Saturday 1pm 鈥� 4pm
Closed on Sundays and Bank holidays
Aged 11 鈥� 19 text 07507327104
Reply within one working day 9am 鈥� 5pm
Housing
Derby City council
Go to the Council House
Corporation Street
Derby
De1 2FS
Telephone 01332 888777 Option 4
Monday to Friday 8:30am 鈥� 5pm
Outside of these hours you will be directed to emergency line
Telephone 0808 800 4444
Monday to Friday 8am 鈥� 8pm
Weekends and Bank holidays 9am 鈥� 5pm
25th 鈥� 28th December & 1-3 January 9am 鈥� 5pm
3 Becket Street
Derby
DE1 1HT
Telephone 01332 331280 – Monday to Friday 8am 鈥� 2pm
Present at homeless shelter – 7 days a week
770 London Road
Derby
DE24 8UT
Telephone 01332 579550
Open 24 hours
Ashgate Manor
Chesterfield
S40 4AA
Telephone 01246 564921
Open 24 hours
Food Banks
Hope Centre
Curzon Street
Derby
DE1 1LL
Telephone 01332 341189
Tuesdays 1pm 鈥� 3pm
Friday 10:30am 鈥� 1pm
Telephone 0808 208 2138 – Monday to Friday 9am 鈥� 5pm closed on Bank holidays
Food bank opening times dependent on individual food banks
Opening times dependent on individual food banks 24 hours
LGBTQ+
Telephone 0345 330 3030
Monday to Friday
10am 鈥� 6pm
Telephone 0300 330 0630
365 days a year
10am 鈥� 10pm
LGBTQ+ people who have experience violence and abuse
Telephone 0800 999 5428 – Monday 鈥� Friday 10am 鈥� 5pm Wednesdays and Thursdays 10am 鈥� 8pm
Webchat
Found on website link – Wednesday and Thursday 5pm 鈥� 8pm
